Warranty and Inspection, Testing, and Refurbishing Process

Network Liquidators Limited Lifetime Warranty

Standard Warranty Policy

Subject to the terms and conditions set forth below, Network Liquidators 5 Star Certified products purchased after January 14th, 2008 carry a limited lifetime warranty for end-user customers who purchased the product directly from Network Liquidators. Network Liquidators warrants to the end-user who purchased the product directly from Network Liquidators, that its 5 Star Certified products will be materially free from defects under normal use and service for as long as the original End-User owns the product, or for five (5) years after the original manufacturer of the product discontinues such product on their then current price list, whichever is sooner. If the product has been discontinued by the original manufacturer of the product prior to the End-User's purchase from Network Liquidators, the warranty term will be five (5) years from the date of purchase. The Network Liquidators Limited Lifetime Warranty is non-transferrable.

The warranty period for 5 Star Certified products begins on the day of shipment from Network Liquidators. If products under warranty are claimed to be defective, the customer must follow the warranty return policy described below. Upon receipt of returned products, Network Liquidators, at its sole discretion, will either choose to repair, replace or issue a credit to the customers account. The warranty period for the repaired or replaced product shall terminate upon the termination date of the original warranty period.

This warranty does not cover Software products, Key Codes, Extended Warranty or Service Agreements and any product described on the sales order as Special Order Items.

Premium Warranty Upgrade

Network Liquidators has available an Advance Replacement upgrade program. Please ask your Account Manager for more details and pricing.

Warranty Return Policy

RMA request will be approved only if the product is still within the stated warranty period.

• Customer follows the requisite procedures described below.
• Product must be received by Network Liquidators within 15 calendar days from the date the RMA is issued, or in the case of advanced replacement, 15 calendar days upon receipt of the advanced replacement product.
• Defective product that is advanced replaced and not received within 15 calendar days, the customer will be charged the full price for both the defective product and the replacement product.
• Network Liquidators will accept responsibility for the cost of ground freight as long as the customer uses Network Liquidators freight carrier and account number provided in the RMA documentation.

Product received after 15 calendar days will not be accepted by Network Liquidators and will not be eligible for repair, replacement or credit. Extended Warranties, Software, Key Codes, Service Agreements and Special Order Items are not eligible for return; contact your sales representative if you have any questions about product eligibility.

Customer Return Policy: (Non-Defective Products)

RMA request will be approved only if the product is still within 30 calendar days from the original date of invoice. Please contact your sales representative first.

• Customer follows the requisite procedures described below.
• Product must be received by Network Liquidators within 10 calendar days from the date the RMA is issued.
• For all RMA requests for non-defective product other than an error made by Network Liquidators, a restocking fee of 25% will be charged.
• Customer returns product in the same condition and must be packaged in the same manner in which it was delivered.
• Products that are manufacturer sealed are not returnable if the seal is broken.
• In all cases other than an error made by Network Liquidators, the customer accepts responsibility for the cost of freight (both original and return shipment).

Product received after 10 calendar days will not be accepted by Network Liquidators and will not be eligible for credit. Warranties, Software, Voice Mails, Key Codes, Service Agreements and Special Order Items are not eligible for return; contact your sales representative if you have any questions about product eligibility.

DISCLAIMERS. THE FOREGOING WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN, FOLLOWING RECEIPT OF PRODUCT BY THE END USER WHO PURCHASED THE PRODUCT DIRECTLY FROM NETWORK LIQUIDATORS OR ANY DESIGNEE FOR SHIPPING (i) MISTREATED, MISHANDLED, IMPROPERLY INSTALLED OR CONFIGURED AFTER THE PRODUCT HAS BEEN RECEIVED BY THE END USER PURCHASER, (ii) HAS BEEN SUBJECTED TO ABNORMAL PHYSICAL OR ELECTRICAL STRESS, ENVIRONMENT, NEGLIGENCE, ACT OF GOD OR ACCIDENT. IN NO EVENT SHALL NETWORK LIQUIDATORS LIABILITY UNDER THIS WARRANTY EXCEED THE COST OF REPAIR OR REPLACEMENT OF SUCH DEFECTIVE ITEM. NETWORK LIQUIDATORS, AT ITS SOLE DESCRITION WILL EITHER CHOOSE TO REPAIR OR REPLACE THE RETURNED PRODUCT. THE WARRANTY AND DISCLAIMERS ABOVE CONSTITUTE NETWORK LIQUIDATORS SOLE AND EXCLUSIVE LIABILITY HEREUNDER AND EXCLUSIVE REMEDY FOR DEFECTIVE ITEMS AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED, IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL NETWORK LIQUIDATORS OR ITS EMPLOYEES BE LIABLE FOR ANY LOST REVENUE, LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF THE USE OR INABILITY TO USE THE HARDWARE AND/OR SOFTWARE.

Returns Procedures:

To request a return material authorization, please email RMA@NWEQ.COM or by phone @ 1-800-998-9862 ext. 6856.

Please provide the following information in your request:

Company Name
Contact Name
Contact Phone Number
Part Number
Serial Number
Quantity
Reason for Return

Return Shipping Instructions:

• All equipment must be returned in the same packaging condition in which it was originally delivered and include all accessory items ie.. power supply, cables, line cords, documentation etc. Missing accessories or damaged equipment resulting from substandard packaging will be charged to the customer.
• All products being returned must be received by Network Liquidators within the timeframes described above or it will be refused.
• All product returns must have the RMA number listed on the return packing slip or external packaging. Please do not write the RMA number on the box.

Refurbishment Process:

We are proud to say that the failure rate during the Warranty period of equipment that we sell is less than 1%.
 
Network Liquidators puts all equipment that we receive through the following testing procedures:

• When a piece of equipment is received, it is first subjected to a physical inspection to ensure no damage was incurred during shipment.
• It is required that all internal and external serial numbers match, and all manufacturer markings/labels are intact. Any units found with these deficiencies are returned to the seller.
• All units that do not have their tamper stickers intact, or are broken, will be opened and heavily scrutinized. If the main board or other internal components are missing hardware the unit will be returned to the seller or completely refurbished by Network Liquidators engineers.
• If a piece of equipment has any repairable minor damage to the case or has missing screws or mounting brackets we fix and/or replace them.
• All equipment is powered and run at all input voltage capabilities.
• All products are upgraded to the latest diagnostic software and tested at the highest level possible.
• All equipment is allowed to warm up to normal operating temperature before any further diagnostics are performed. This helps in finding any thermal problems the unit may have.
• If the equipment has the ability to run internal diagnostics they are performed. All internal diagnostic results are recorded and a copy is included with the unit when purchased.
• Any empty chassis we acquire are populated to capacity with known functional blades to ensure all slots, power receptacles, and connectors are functional.
• All hot swappable cards, power supplies, and modules are tested to ensure they do not leave you with down time in the event you ever need to change a faulty component.
• All switches have every ports individually tested to ensure they operate at peak performance.
• All redundant systems are put through fail over tests to verify reliability.
• All equipment is configured and tested under real conditions to insure proper operation. This includes all layer 2, 3, and 4 protocols that the unit is designed to support.
• Once a piece of equipment passes all diagnostic steps, it is thoroughly cleaned and packaged for stock.
• Any unit that has been in stock is rechecked prior to shipping when it is selected to fill an order.
• If a unit from stock is updated with a different operating system, additional diagnostic tests are run and the new test results included with the unit.
• All products we ship are professionally packaged in either the original manufacturers boxes or with our state of the art custom fit Insta-Pak system to ensure that your equipment arrives to your company in excellent condition.

Nuestro Proceso De Prueba es de Clase Mundial:
 
Network Liquidators proporciona a nuestros clientes que son usuarios final una garantía de reemplazo de un año en todo equipo comprado después de Junio 1, 2005. Nuestra garantía es una del las mejores en el mercado en vista de que las que son ofrecido por muchos fabricantes en sus equipos nuevos son normalmente de 90 días. La razón por cual podemos ofrecerles un año es porque solamente trabajamos con productos de los fabricantes más confiables y aseguramos que el equipo que usted compra se haya probado completamente antes del envió a usted.

Nos da orgullo decir que el porcentaje del equipo que vendemos que falla durante el período de la garantía es menos de 1%.
 
Todos los equipos que vendemos son aprobados para vender usando los métodos siguientes:

• Cuando recibimos un pedazo de equipo usado, primero se sujeta a una inspección física para asegurar que ningún daño fue incurrido en durante el envío.
• Requerimos que todos los números de serie internos y externos emparejan, y todas las etiquetas originales del fabricante estén intacto. Cualquier unidad encontrada con estas deficiencias se vuelve al vendedor.
• Todos los equipos que no tienen sus etiquetas de serie intacto, o están quebradas, serán abiertas y escudriñadas en detalle.
• Si algún componente interno está faltando alguna parte, el equipo será vuelta al vendedor o restaurada totalmente por uno de nuestros ingenieros certificados.
• Si un pedazo de equipo tiene algún daño menor pero es reparable, o falta tornillos o soportes de montaje, repararemos y/o substituimos ésas partes.
• Verificamos el funcionamiento de todas las capacidades del voltaje de entrada.
• Todos los equipos que son aumentados son hecho con el mas nuevo software diagnóstico y son probados en el nivel más alto posible.
• Registramos todos los resultados del examen diagnóstico interno y una copia es incluido con el equipo.
• Cada equipo se permite calentar a la temperatura de funcionamiento normal antes de que se realice cualquier diagnóstico. Esto ayuda en encontrar cualquier problema termal que la unidad pueda tener.
• Cualquier chasis vacío que adquiramos se prueba por poblando a capacidad con módulos funcionales para asegurar todas las ranuras, receptáculos de electricidad, y los conectadores son funcionales.
• Todas las tarjetas, fuentes de alimentación, y módulos que son intercambiables durante operación son probados para asegurar funcionamiento.
• En cada "Switch," cada puerto es probado individualmente para asegurar que funciona a máxima capacidad.
• Sistemas redundantes pasan por pruebas de falla para verificar confiabilidad.
• Todo el equipo se configura y se prueba bajo condiciones verdaderas para asegurar la operación apropiada. Esto incluye todos los protocolos de la capa 2, 3, y 4 y para cual el equipo fue diseñado para apoyar.
• Cuando el equipo pase todos los pasos de diagnósticos, es limpiado y colocado en nuestro inventario.
• Antes de embarcar al cliente, cada producto es inspeccionado otra vez más.
• Si un equipo en cual hemos instalado un sistema operativo mas nuevo, pasan pruebas de diagnóstico adicionales y los nuevos resultados de la prueba se incluyen con el equipo.
• Todos los productos que enviamos son empaquetados profesionalmente en sus cajas originales del fabricante o con nuestro sistema avanzada de Insta-Pak para asegurarse que llega a su destino en excelente condición.